“By the second session, the transformational leadership programme had changed my life,” said Carol Mohide who is an Operations Manager overseeing six homes as well as Purchasing Manager for the whole of Somerset Care. “It is no exaggeration to say that it has changed the way I deal with just about everything.”
“Six months ago I was completely stressed out by a situation at work. I had lost a stone in just two weeks, I wasn’t sleeping and everything was getting on top of me. This programme taught me how to deal with the problems I was facing and, crucially, it taught me not to take things personally. I realised that I wasn’t responsible for the situation I found myself in, and realising this helped me to cope with it much better. Since doing the programme, I have a better work/life balance and no longer routinely work in the evenings and at weekends as I was doing before. As a result I am much calmer and less snappy.”
The transformation in Carol is impacting those around her in a positive way. She is more supportive to the managers she works with and has been careful to reassure them that, like her, they are not responsible for problems outside their control.
“They are facing the same stresses as me and I want them to feel supported,” explained Carol. “I’ve let them know that they can talk to me at any time and I make sure that I say thank you for the contribution they make. There is a commitment within the team to get to the heart of what the real problems are and address them. For example, the manager of one of my homes was struggling so I arranged for another manager to go into the home and support her. The difference it made was significant. We’ve also put an end to gossiping. It can be so vicious and can quickly escalate. Everyone feels a lot more positive since we’ve made the decision to stop it.”
Carol admits that the transformational leadership programme was challenging at times. She found it particularly hard to open up about herself in front of the group as it made her feel vulnerable. However, she recognises that there is real value in sharing in this way: “Some of these people I have worked with for years. You realise you don’t know them, not really, and by understanding more about them and yourself, the workplace starts to feel very different.”